Privacy policy

Last Updated: October 2, 2024

This Privacy Policy outlines how FITRAY.WEAR (“Website” and any variation of the personal pronoun “we”) collects, uses, and discloses personal information of the User who visits the website or uses our services from the website or makes a purchase at fitraywear.com (“Website”) or otherwise communicates with us in connection with the Website (collectively, “Services”). For the purposes of this Privacy Policy, the term “User” refers to the user of the Services, whether they are a customer, a website visitor, or any other individual whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Website and update the "last updated" date accordingly, as well as take any other steps required by applicable law.

Collection and Use of User's Personal Information

To provide the Services, we collect personal information about the User from various sources, as specified below. The information collected and used by us varies depending on how the User interacts with us.

In addition to the specific uses outlined below, we may use the information collected about the User to communicate with them, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Collected Personal Information

The types of personal information we collect about the User depend on how they interact with the Website and use our Services. The term “personal information” refers to information that identifies, relates to, or describes the User or can be associated with them. The following sections describe the categories and specific types of personal information we collect.

Information Collected Directly from the User

Information provided to us directly by the User through our Services may include:

  • Contact information, including the User's name, address, phone number, and email address.
  • Order information, including the User's name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account information, including username, password, security questions, and other information used for account security purposes.
  • Customer service information, including information that the User includes in communications with us, such as by sending a message via the Services.

Some features of the Services may require the User to provide us with specific information directly. The User is not required to provide such information, but it may prevent them from using or accessing those features.

Collection of Usage Information

We may also automatically collect certain information about the User's interaction with the Services ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies") for this purpose. Usage Data may include information about the User's use and access of the Website and their account, including device information, browser information, network connection information, IP address information, and other information related to their interaction with the Services.

Information Obtained from Third Parties

We may also obtain information about the User from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that operate the Website and Services, such as Shopify.
  • Our payment processors, who collect payment information (such as bank account information, credit or debit card information, or billing address) to process the User's payment for their orders and provide them with products or services they have ordered, in order to fulfill our obligations under our contract with the User.

When the User visits the Website, opens or clicks on emails sent to them by us, or interacts with the Services or our advertisements, certain information may be automatically collected by us or third parties we work with using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we obtain from third parties will be processed in accordance with this Privacy Policy. See also the section below titled Third-Party Websites and Links.

Use of User's Personal Information

  • Providing Products and Services. We use the User's personal information to provide them with the Services, perform our contract with them, including processing their payment, fulfilling their orders, sending them notifications related to their account, purchases, returns, exchanges, or other transactions, creating and maintaining their account and managing it otherwise, fulfilling shipments, facilitating returns and exchanges, and using other features related to their account.

  • Marketing and Advertising. We may use the User's personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional messages via email, SMS, or traditional mail, as well as displaying ads for products or services. This may include using the User's personal information to better tailor the Services and advertisements on the Website and other websites. If the User is located in the European Economic Area (EEA), the legal basis for this data processing is our legitimate interest in marketing our products, pursuant to Article 6(1)(f) of the GDPR.

  • Security and Fraud Prevention. We use the User's personal information to detect, investigate, or take appropriate action regarding potential fraudulent, illegal, or malicious activities. If the User decides to use the Services and register an account, they are responsible for ensuring the security of their account credentials. We strongly recommend that the User does not share their access credentials, including their username and password, with anyone. If the User believes that their account has been compromised, we ask that they contact us immediately about this issue. If the User is located in the European Economic Area (EEA), the legal basis for this data processing is our legitimate interest in securing our website for the User and other customers, pursuant to Article 6(1)(f) of the GDPR.

  • Communication with the User and Service Improvement. We use the User's personal information to provide them with appropriate support and improve our Services. It is in our legitimate interest to respond to the User's needs, provide them with effective services, and maintain a business relationship with them pursuant to Article 6(1)(f) of the GDPR.

Cookies

Our Website, like many other websites, uses cookies. For more information about the Cookies we use in connection with our store operated by Shopify, please visit https://www.shopify.com/legal/cookies. We use Cookies to provide and improve the Website and Services (including remembering the User's activities and preferences), conduct analytics, and better understand the User's interaction with the Services (in our legitimate interest related to administering the Services and improving and optimizing them). Additionally, we may allow third parties and service providers to use cookies on the Website to better tailor services, products, and advertisements on the Website and other websites.

Most browsers by default automatically accept cookies, but the User can set their browser to delete or reject Cookies using browser controls. Note that deleting or blocking Cookies may negatively impact the User's experience and may cause some Services, including specific features and general functionality, to work improperly or become unavailable. Blocking Cookies may also not fully prevent us from sharing information with third parties, such as our advertising partners.

Disclosure of Personal Information

In certain circumstances, we may disclose the User's personal information to third parties for contract fulfillment, lawful purposes, and other reasons subject to the provisions of this Privacy Policy. These circumstances may include sharing personal information:

  • With service providers or other third parties who perform services on our behalf (e.g., IT management services, payment processing, data analysis, customer service, cloud storage, fulfillment, and shipping).
  • With business and marketing partners for providing services and displaying advertisements to the User. Our business and marketing partners will use the User's information in accordance with their own Privacy Notice.
  • When the User instructs us to disclose or otherwise agrees to our disclosure of specific information to third parties, e.g., for shipping the User's products or in connection with their use of social media widgets or login integrations, with the User's consent.
  • With our affiliates or otherwise within our corporate group, in our legitimate interest of running a successful business.
  • In connection with a business event, such as a merger or bankruptcy, to comply with applicable legal obligations (including in response to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal and sensitive personal information about users for the purposes outlined in the sections "How We Collect and Use Personal Information" and "How We Disclose Personal Information":

Category Categories of Recipients
  • Identifying Information, e.g., basic contact details and certain order and account details
  • Commercial Information, e.g., order information, purchase details, and customer service data
  • Internet or Similar Network Activity, e.g., Usage Data
  • Geolocation Information, e.g., locations determined based on IP address or other technical means

    		•
  • Service providers and third parties who perform services on our behalf (e.g., internet service providers, payment processors, fulfillment, and customer service partners, and data analysis service providers)
  • Business and marketing partners
  • Affiliates/partners

    		•

    We do not use or disclose the User's sensitive personal information without their consent or for inferring the User's characteristics.

    With the User's consent, we share personal information for advertising and marketing activities as follows.

    Third-Party Websites and Links

    The Website may contain links to websites or other online platforms operated by third parties. If the User uses these links to visit websites that do not belong to our affiliates, they should review the applicable privacy and security policies, as well as any other relevant terms of those websites. We do not guarantee or assume responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of any information contained on those websites. Information posted by the User in public or semi-public areas, including information shared by the User on third-party social media platforms, may also be visible to other users of the Services or those platforms without any restrictions on its use defined by us or the third party. Including such links does not constitute endorsement of the content on those platforms or their owners or operators, unless specified as part of the Services.

    Children's Data

    The Services are not intended for use by children, and we do not knowingly collect any personal information about children. If the User is a parent or guardian of a child who has provided us with their personal information, they may contact us using the information provided below to request deletion of such information.

    As of the Effective Date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as defined under applicable law) personal information about individuals under the age of 16.

    Security and Retention of User's Information

    Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, any information transmitted to us by the User may not be secure during transmission. We recommend avoiding the use of unsecured channels to provide us with confidential or sensitive information.

    The length of time we retain the User's personal information depends on various factors, such as whether it is needed to maintain the User's account, provide Services, fulfill legal obligations, resolve disputes, or enforce other relevant agreements and policies.

    User Rights

    Depending on the User's place of residence, they may have some or all of the rights listed below concerning their personal information. However, these rights are not absolute and may only apply in certain circumstances, and where permitted by applicable law, we may reject the User's request.

    • Right to Know / Right to Access Personal Information: The User may have the right to request access to personal information that we hold about them, including information about how we use and share the User's information.
    • Right to Delete Personal Information: The User may have the right to request the deletion of personal information we hold about them.
    • Right to Correct Personal Information: The User may have the right to request the correction of inaccurate personal information we hold about them.
    • Right to Data Portability: The User may have the right to receive a copy of personal information that we hold about them and request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
    • Right to Opt-Out of Sale, Sharing, or Targeted Advertising: The User may have the right to prohibit us from "selling" or "sharing" the User's personal information or to opt out of processing the User's personal information for purposes considered "targeted advertising" as defined by applicable privacy laws. Please note that if the User visits the Website with the GPC preference signal enabled, we will automatically recognize such a signal as an opt-out request for "sale" or "sharing" of data for the device and browser that the User is using, depending on their location.
    • Restriction of Processing: The User may request that we stop or restrict processing their personal information.
    • Withdrawal of Consent: Whenever we require consent for processing the User's personal information, the User may have the right to withdraw their consent.
    • Appeal: If we deny the User's request, the User may have the right to appeal our decision. To do so, the User should respond directly to our denial.
    • Managing Communication Preferences: We may send the User promotional emails, and the User may opt out of receiving them at any time using the unsubscribe option provided in our emails. If the User opts out, we may still send non-promotional emails, such as emails regarding the User's account or orders.

    The User may exercise any of these rights, where provided in the Website or by contacting us using the contact information provided below.

    We will not discriminate against the User for exercising any of these rights. Before responding to a request, we may be required to collect information from the User (e.g., email address or account information) to verify their identity. According to applicable law, the User may appoint an authorized agent to submit a request on their behalf to exercise their rights. Before accepting such a request from an agent, we will require that the agent provide proof of authorization to act on behalf of the User and may also require that the User verify their identity directly with us. We will respond to the User's request promptly, in accordance with applicable law.

    Complaints

    If the User has any complaints about how we handle their personal information, they may contact us using the contact information provided below. If the User is not satisfied with our response to their complaint, depending on their place of residence, they may have the right to appeal our decision (by contacting us using the information provided below) or to file a complaint with their local data protection authority. A list of relevant data protection supervisory authorities in the EEA can be found here.

    International Users

    Please note that we may transfer, store, and process the User's personal information outside of their country of residence. The User's personal information is also processed by employees and third-party service providers and partners in those countries.

    If we transfer the User's personal information outside of Europe, we will rely on recognized data transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent documents adopted by the appropriate authority in the United Kingdom, unless the data is transferred to a country deemed to provide adequate protection.

    Contact

    If you have any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us via phone or email at fitraywear.info@gmail.com or write to us at Bagno 2/241, Warsaw, 00-112, PL.

    For the purposes of applicable data protection laws, and unless explicitly stated otherwise, we are the data controller of the User's personal information.